Why Cats Do That: A Collection of Curious Kitty Quirks

This text is aimed at managers seeking to establish or improve customer service and customer focus standards. This third edition reflects the changes in tools and technology since the last edition and provides all the information managers need to put effective customer service programmes into action.

Binding Type: Hardcover
Publisher: Willow Creek Press
Published: 09/01/2001
ISBN: 9781572234055
Pages: 94
Weight: 0.59lbs
Size: 7.32h x 7.34w x 0.47d