What's the Secret?: To Providing a World-Class Customer Experience
John R. Dijulius$25.46
$29.95
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
Binding Type: Hardcover
Publisher: Wiley
Published: 04/01/2008
ISBN: 9780470196120
Pages: 336
Weight: 1.17lbs
Size: 9.01h x 6.36w x 1.15d
Review Citations: Reference and Research Bk News 08/01/2008 pg. 143