Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies

The former chairman of the Baldrige Award panel of judges teams up once again with a leading quality consultant to bring you a Baldrige-based TQM model that covers every aspect of your business. Built from the best practices of 51 companies, from small business to huge corporations, this book offer the best practices and TQM applications demonstrated with hundreds of real-world examples.

Binding Type: Hardcover
Publisher: Wiley
Published: 03/03/1998
ISBN: 9780471191742
Pages: 272
Weight: 1.58lbs
Size: 10.35h x 7.27w x 0.89d