The Master is a guide for senior designers to improve services under their direction. The handbook includes ideas, demonstrations. diagrams and explanations for service design models and tools for diagnosing and fixing services. Topics include service prototyping, managing customer feedback, diagnosing services, measuring user experiences, and recovering failed service experiences.

Binding Type: Paperback
Publisher: International Service Design Institute, Inc.
Published: 02/18/2021
ISBN: 9781087951997
Pages: 136
Weight: 0.97lbs
Size: 11.00h x 8.50w x 0.37d