The Experience-Centric Organization: How to Win Through Customer Experience
Simon David Clatworthy$47.59
$55.99
Is your organization prepared for the next paradigm of customer experience or will you be left behind as organizations gear up to compete at a totally new level of customer experience?
With this practical guide, executives will learn how to turn their companies into experience-centric organizations, where technology platforms, organizational structures, and strategic alliances are aligned towards the development and delivery of exceptional experiences. Author Simon Clatworthy provides a structure and a process for transforming your organization, so that you can lead through experience, both towards your customers and internally within your organization.
Binding Type: Paperback
Publisher: O'Reilly Media
Published: 07/30/2019
ISBN: 9781492045779
Pages: 268
Weight: 1.00lbs
Size: 9.00h x 6.00w x 0.50d