Telephone and Helpdesk Skills: A Guide to Professional English

Preparing for Calls.- Making a Call.- Leaving a Message with the Switchboard Operator.- Voicemail and Answering Machines.- Receiving Calls.- Finding Out About Another Company, Giving Information About Your Company.- Chasing.- Dealing with Difficult Callers and Unhelpful Staff.- Improving Your Telephone Manner.- Working on a Helpdesk: Key Issues.- Helpdesk: Dealing with Customers.- Calling a Helpdesk.- What to Do and Say if You Don't Understand.- Using the Web and TV to Improve Your Listening Skills.- Pronunciation: Word and Sentence Stress.- Example Telephone Dialogs.- Useful Phrases.

Binding Type: Paperback
Publisher: Springer
Published: 06/20/2014
ISBN: 9781493906376
Pages: 178
Weight: 0.62lbs
Size: 9.21h x 6.14w x 0.42d