Relentless Caring: If You Don't Give a Damn, Don't Expect Anyone Else to

By delivering kindness every day at all levels of your organization and to all your customers, you will earn dedicated employees and repeat customers--and, ultimately, profitability.

This step-by-step guide details an approach to leadership focused on caring about the well-being of others.

As founder and executive chairman of MarineMax and with kindness as his True North, William H. McGill Jr. helped transform the company from a small disparate group of boat dealers into a highly profitable $2 billion global conglomerate.

In Relentless Caring, McGill shares what he's learned about how to truly care about others 24/7 and generate solid profits at the same time. Readers will learn:

• Why having the right people in the right jobs matters
• How to find the right team members and take care of them and their families, including providing high-quality, low-cost health care
• Why long-term thinking is essential for success
• Why persistence, consistency, and risk are essential for growth
• Why investing in basic tools like personality profiling and a structured hiring and promotions system contribute to making the right decisions

Relentless Caring is a practical playbook for "managing from the heart"--tirelessly delivering goodness and kindness to your team members and to customers to build strong loyalties that can buoy your organization even in the most challenging economic waters.

Binding Type: Hardcover
Publisher: Matt Holt
Published: 03/05/2024
ISBN: 9781637744727
Pages: 240