Operational Leadership

Customers are increasingly demanding higher levels of speed and quality, yet leaders often focus mainly on reducing the costs of operations. This book outlines the needed evolution in leadership attitudes and behaviors in the key operational areas such as new product development, sales, operations, customer service, human resources, finance, and information technology.

Binding Type: Paperback
Publisher: Business Expert Press
Published: 08/20/2010
ISBN: 9781606491126
Pages: 107
Weight: 0.34lbs
Size: 9.00h x 6.00w x 0.22d