Moments of Truth
Jan Carlzon$15.29
$17.99
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
Binding Type: Paperback
Publisher: Harper Business
Published: 02/15/1989
ISBN: 9780060915803
Pages: 160
Weight: 0.28lbs
Size: 7.96h x 5.29w x 0.42d