Customer Loyalty: How to Earn It, How to Keep It

You've read about Customer Loyalty in the Los Angeles Times, Dallas Morning News, Miami Herald, Kansas City Star, Entrepreneur, Industry Week, Marketing News, Boardroom Reports, Marketing Management, Library Journal, The Selling Advantage, Ideas Magazine, Executive Briefings, Training, Hospitality Upgrade, Direct, Quality Digest, Marketing Tools, Houseware Executive, Journal of Pharmaceutical Management, Discount Merchandiser, TeleProfessional, NationsBank Business, Modern Jeweler, Furniture Today-- now read the new and revised edition of the ground-breaking book that created all the buzz.

Binding Type: Paperback
Publisher: Jossey-Bass
Published: 10/09/2002
ISBN: 9780787963880
Pages: 272
Weight: 1.17lbs
Size: 9.22h x 7.02w x 0.78d