Inside:

- The 4 Principles of Operational Excellence that determine whether your organization will operate smoothly or always react to the last problem, whether your subordinates respect you and each other or operate with defensiveness and distrust.

- The 8 Best Practices of Operational Excellence that effective managers use on a weekly and monthly basis to ensure that the Principles are followed in practice every day, even when conditions are not optimal, even when they are not around.

- How to get top-management buy-in, a roadmap for an effective roll-out, and systems to sustain the change. This book does not leave you alone with the complex reality of implementing change in a big company where multiple projects and agendas are involved.