At America's Service: How Your Company Can Join the Customer Service Revolution

From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.

Binding Type: Paperback
Publisher: Grand Central Publishing
Published: 01/01/1992
ISBN: 9780446393164
Pages: 252
Weight: 0.61lbs
Size: 7.96h x 5.16w x 0.61d