Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Binding Type: Paperback
Publisher: McGraw-Hill Education
Published: 09/22/1998
ISBN: 9780070779747
Pages: 224
Weight: 0.88lbs
Size: 9.24h x 7.34w x 0.59d