{"product_id":"why-cats-do-that-a-collection-of-curious-kitty-quirks-9781572234055","title":"Why Cats Do That: A Collection of Curious Kitty Quirks","description":"This text is aimed at managers seeking to establish or improve customer service and customer focus standards. This third edition reflects the changes in tools and technology since the last edition and provides all the information managers need to put effective customer service programmes into action.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Willow Creek Press\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/01\/2001\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781572234055\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 94\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.59lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.32h x 7.34w x 0.47d","brand":"Karen Anderson","offers":[{"title":"Default Title","offer_id":43075505782965,"sku":"9781572234055","price":11.86,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/files\/img_c096dc5d-b557-4ea7-994b-3f79c60134a5.jpg?v=1691467616","url":"https:\/\/pastforward.org\/products\/why-cats-do-that-a-collection-of-curious-kitty-quirks-9781572234055","provider":"Past Forward","version":"1.0","type":"link"}