{"product_id":"whats-the-secret-to-providing-a-world-class-customer-experience-9780470196120","title":"What's the Secret?: To Providing a World-Class Customer Experience","description":"\u003cp\u003e\u003ci\u003eWhat's the Secret?\u003c\/i\u003e gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Wiley\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/01\/2008\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780470196120\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 336\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.17lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.01h x 6.36w x 1.15d\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eReview Citations: \u003c\/strong\u003e\u003ci\u003eReference and Research Bk News\u003c\/i\u003e 08\/01\/2008 pg. 143\u003cbr\u003e","brand":"John R. Dijulius","offers":[{"title":"Default Title","offer_id":43049445458101,"sku":"9780470196120","price":25.46,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/files\/img_6fd79b40-b6e0-47ba-9ecd-1a81664e8baa.jpg?v=1689689708","url":"https:\/\/pastforward.org\/products\/whats-the-secret-to-providing-a-world-class-customer-experience-9780470196120","provider":"Past Forward","version":"1.0","type":"link"}