{"product_id":"trusted-the-human-approach-to-building-outstanding-client-relationships-in-a-digitised-world-9781910056554","title":"Trusted: The human approach to building outstanding client relationships in a digitised world","description":"\u003cp\u003e\u003cem\u003e\u003cstrong\u003eShortlisted for the Judges' Choice Award, The Business Book Awards 2018\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003eIn a world of increasingly digitised interactions it's more essential than ever for businesses to connect with their customers and staff on a human level. \u003c\/p\u003e\u003cp\u003e\u003cem\u003eTrusted\u003c\/em\u003e gives clear strategies to build and maintain deep professional relationships, authentically. The revolutionary T-spot model explores the five essential areas that must be aligned to create professional trust - mindset, communication, interaction, behaviour and professional image - and reveals where the 'credibility thief' is damaging that trust and, ultimately, your profits.\u003c\/p\u003e\u003cp\u003eBeautifully designed with concepts illustrated visually throughout, \u003cem\u003eTrusted\u003c\/em\u003e is full of inspirational ideas, top tips and insights drawn from the authors' work with world-class organisations. It shows leaders how to focus on the skills that impact on the client experience and the company's ability to deliver outstanding service, resulting in improved profits, employee retention, company growth and competitive advantage.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Practical Inspiration Publishing\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/16\/2017\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781910056554\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 228\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.79lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.62d","brand":"Lyn Bromley, Donna Whitbrook","offers":[{"title":"Default Title","offer_id":38212564779189,"sku":"9781910056554","price":16.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_93ddbcd1-b8fa-428e-a8d8-9f7d4b6c20df.jpg?v=1610436032","url":"https:\/\/pastforward.org\/products\/trusted-the-human-approach-to-building-outstanding-client-relationships-in-a-digitised-world-9781910056554","provider":"Past Forward","version":"1.0","type":"link"}