{"product_id":"touchpoints-9781118004357","title":"TouchPoints","description":"\u003cb\u003eA fresh, effective, and enduring way to lead--starting with your next interaction\u003c\/b\u003e \u003cp\u003eMost leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in \u003ci\u003eTouchPoints\u003c\/i\u003e, Conant and Norgaard argue that these--and every point of contact with other people--are overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values. Through previously untold stories from Conant's tenure as CEO of Campbell Soup Company and Norgaard's vast consulting experience, the authors show that a leader's impact and legacy are built through hundreds, even thousands, of interactive moments in time. The good news is that anyone can develop \"TouchPoint\" mastery by focusing on three essential components: head, heart, and hands.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eTouchPoints\u003c\/i\u003e speaks to the theory and craft of leadership, promoting a balanced presence of rational, authentic, active, and wise leadership practices. Leadership mastery in the smallest and otherwise ordinary moments can transform aimless activity in individuals and entropy in organizations into focused energy--one magical moment at a time.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Jossey-Bass\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/18\/2011\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781118004357\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 208\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.86lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.22h x 6.32w x 0.81d\u003cbr\u003e\u003cb\u003eAward:\u003c\/b\u003e Axiom Business Book Awards - Gold Medal Winner\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eReview Citations: \u003c\/strong\u003e\u003ci\u003eKirkus Reviews\u003c\/i\u003e 06\/01\/2011\u003cbr\u003e","brand":"Douglas Conant","offers":[{"title":"Default Title","offer_id":42720787038389,"sku":"9781118004357","price":25.5,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_2f5f0f13-eff0-4d66-882d-764f73c6014d.jpg?v=1675179189","url":"https:\/\/pastforward.org\/products\/touchpoints-9781118004357","provider":"Past Forward","version":"1.0","type":"link"}