{"product_id":"the-southwest-airlines-way-9780071458276","title":"The Southwest Airlines Way","description":"\u003cp\u003e\u003ci\u003e\"If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry.\"\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e--Gerard Arpey, CEO, American Airlines\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times.\"\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e--Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003eIn an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. \u003ci\u003eThe Southwest Airlines Way \u003c\/i\u003eexamines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eLead with credibility and caring \u003c\/li\u003e\n\u003cli\u003eInvest in frontline leaders \u003c\/li\u003e\n\u003cli\u003eHire and train for relational competence \u003c\/li\u003e\n\u003cli\u003eUse conflicts to build relationships \u003c\/li\u003e\n\u003cli\u003eMake unions its partners, not its adversaries \u003c\/li\u003e\n\u003cli\u003eBuild relationships with its suppliers \u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e McGraw-Hill Companies\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/05\/2005\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780071458276\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 336\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.01lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.18h x 6.30w x 0.89d\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eReview Citations: \u003c\/strong\u003e\u003ci\u003eIngram Advance\u003c\/i\u003e 06\/01\/2005 pg. 62\u003cbr\u003e","brand":"Jody Hoffer Gittell","offers":[{"title":"Default Title","offer_id":44337763614901,"sku":"9780071458276","price":18.7,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/files\/img_30469e63-050b-42ef-9530-73ecb01d2715.jpg?v=1719329084","url":"https:\/\/pastforward.org\/products\/the-southwest-airlines-way-9780071458276","provider":"Past Forward","version":"1.0","type":"link"}