{"product_id":"the-practical-guide-to-world-class-it-service-management-9780578188980","title":"The Practical Guide To World-Class IT Service Management","description":"Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM  This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: -A Brief History of IT Service Management -Understanding ITIL, COBIT, and ISO -The Consumerization of IT -Making Sense of Cloud and On-Premise -Enterprise Service Management -A Culture of Excellence -An Approach to Leverage Technology -The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Anima Group\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/14\/2017\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780578188980\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 460\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.72lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.02h x 5.98w x 1.00d","brand":"Kevin J. Smith","offers":[{"title":"Default Title","offer_id":36638853791900,"sku":"9780578188980","price":51.81,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_fbc33ede-7757-47d6-9c45-dd01f0253ce3.jpg?v=1603848357","url":"https:\/\/pastforward.org\/products\/the-practical-guide-to-world-class-it-service-management-9780578188980","provider":"Past Forward","version":"1.0","type":"link"}