{"product_id":"the-power-of-wow-how-to-electrify-your-work-and-your-life-by-putting-service-first-9781948836579","title":"The Power of Wow: How to Electrify Your Work and Your Life by Putting Service First","description":"\u003cb\u003eHappy customers. Passionate employees. A highly recognizable brand known for delivering on its promises. \u003c\/b\u003e \u003cp\u003e\u003c\/p\u003e\u003cb\u003eThat's the power of WOW.\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eFrom its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short lifespan of the average corporate company. How do they do it? \u003cp\u003e\u003c\/p\u003eIn \u003ci\u003eThe Power of WOW\u003c\/i\u003e, the essential follow-up to Tony Hsieh's \u003ci\u003eDelivering Happiness\u003c\/i\u003e, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life--from delivering empathetic customer service in the face of devastating circumstances to creating a self-organized organizational structure using Market-Based Dynamics and everything in between. \u003cp\u003e\u003c\/p\u003eFast-paced and filled with authentic, diverse voices, \u003ci\u003eThe Power of WOW\u003c\/i\u003e gives readers an exclusive and immersive understanding of how one company is finding resilience. This glimpse inside the world of Zappos shows how a self-organized company is opening up avenues for passionate individuals to unleash their undiscovered strengths in the workplace and evolve the business from the inside out. \u003cp\u003e\u003c\/p\u003eWhether you are a customer, an employee, a business leader, shareholder, entrepreneur, or just happened to pick up this book, \u003ci\u003eThe Power of WOW\u003c\/i\u003e will, ultimately, show how leading and infusing humanity into the workplace can change everything in your business, your community, and your life.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Benbella Books\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/22\/2019\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781948836579\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 275\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.25lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.20w x 1.00d","brand":"Zappos Com the Employees of","offers":[{"title":"Default Title","offer_id":42038640869557,"sku":"9781948836579","price":25.46,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_5961e40d-50ef-4c68-8a07-689b107aded9.jpg?v=1649737880","url":"https:\/\/pastforward.org\/products\/the-power-of-wow-how-to-electrify-your-work-and-your-life-by-putting-service-first-9781948836579","provider":"Past Forward","version":"1.0","type":"link"}