{"product_id":"the-offer-you-cant-refuse-what-if-customers-want-more-than-excellent-service-9789401470353","title":"The Offer You Can't Refuse: What If Customers Want More Than Excellent Service?","description":"- A new book from a visionary keynote speaker who specializes in customer-centric thinking and the evolution of corporate responsiveness- Offers concrete applications of the social dimension of customer relations- Contains three components for sustainable successHow can you stay relevant for your customers? The answer is a combination of the following three factors: technology, personal involvement and social commitment. The past ten years have been marked by the arrival of 4G, mobile services, and robotics. These technologies have brought about a revolution in the field of customer experience and in the future, this will evolve even further. As a company, you will have to take a more active part in the personal life journey of your customers. This opens up the opportunity to tackle, together with your customer, concrete social world problems, including climate change, mobility, and health care. Customers increasingly seek out companies that do good for both themselves, and the world.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Lannoo Publishers\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/24\/2020\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9789401470353\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 256\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.45lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.40h x 6.80w x 0.80d","brand":"Steven Van Belleghem","offers":[{"title":"Default Title","offer_id":38213875990709,"sku":"9789401470353","price":33.96,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_ae13d905-4851-4d9e-aab1-b865334a0760.jpg?v=1610443209","url":"https:\/\/pastforward.org\/products\/the-offer-you-cant-refuse-what-if-customers-want-more-than-excellent-service-9789401470353","provider":"Past Forward","version":"1.0","type":"link"}