{"product_id":"the-invisible-employee-9780470560211","title":"The Invisible Employee","description":"\u003cb\u003ePraise for The Invisible Employee\u003c\/b\u003e \u003cp\u003e\"\u003cb\u003e\u003ci\u003eA gem of a book\u003c\/i\u003e\u003c\/b\u003e . . . finding that workers who are recognized are more productive, have fewer on-the-job accidents, and translate their satisfaction into customer satisfaction.\"\u003cbr\u003e --Financial Post\u003c\/p\u003e \u003cp\u003e\"\u003ci\u003e\u003cb\u003eThere is magic in this book.\u003c\/b\u003e\u003c\/i\u003e Whether you are looking for a few good tips to keep a good thing going or need to recapture the very essence of a productive workplace, \u003ci\u003eThe Invisible Employee\u003c\/i\u003e provides valuable lessons nestled among the pages of a clever and compelling story.\"\u003cbr\u003e --Stephen C. Lundinbestselling coauthor of Fish \u003c\/p\u003e \u003cp\u003e\"Gostick and Elton's simple-to-understand and teachable approach of setting and supporting core values and recognizing and celebrating those behaviors can be a very effective management technique for creating a committed and engaged workforce of 'visible employees.' \u003cb\u003e\u003ci\u003eThis is a culture no organization can afford to be without.\"\u003c\/i\u003e\u003c\/b\u003e\u003cbr\u003e --Michael R. LoseyPresident, World Federation of Personnel Management Associations\u003c\/p\u003e \u003cp\u003e\"The basic principles detailed in \u003ci\u003eThe Invisible Employee\u003c\/i\u003e are \u003cb\u003e\u003ci\u003esimple yet profound\u003c\/i\u003e\u003c\/b\u003e (1) setting a guiding vision, (2) seeing employees supporting that vision, and (3) praising and celebrating that behavior. Engaging our entire staff by using these principles helps Friendly's provide great memories for our guests.\"\u003cbr\u003e --John L. CutterCEO and President, Friendly's Ice Cream Corporation\u003c\/p\u003e \u003cp\u003e\"\u003ci\u003eThe Invisible Employee\u003c\/i\u003e is a very \u003cb\u003e\u003ci\u003einventive and original\u003c\/i\u003e\u003c\/b\u003e book. Combining facts that will surprise you and a fable that will fascinate you, Gostick and Elton have crafted a book that educates and entertains. The Invisible Employee is a wonderful read with a powerful message, and I highly recommend it to leaders at all levels.\"\u003cbr\u003e --Jim Kouzescoauthor of The Leadership Challenge\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Wiley\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/01\/2009\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780470560211\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 208\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.80lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.80h x 5.80w x 0.90d","brand":"Adrian Gostick, Chester Elton","offers":[{"title":"Default Title","offer_id":42439232061621,"sku":"9780470560211","price":18.66,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_80f5b272-a12e-464b-859d-75e827229cec.jpg?v=1665460725","url":"https:\/\/pastforward.org\/products\/the-invisible-employee-9780470560211","provider":"Past Forward","version":"1.0","type":"link"}