{"product_id":"the-flagship-experience-how-ai-and-software-defined-vehicles-will-revolutionize-the-automotive-customer-experience-9798891380615","title":"The Flagship Experience: How AI and Software-Defined Vehicles Will Revolutionize the Automotive Customer Experience","description":"\u003cp\u003eMegatrends such as climate change, urbanization, new work practices, and aging populations are starting to impact how we move and how we transport goods, as well as the decisions we make about consumer transportation and logistics. \u003ci\u003eThe Flagship Experience discusses how Software-Defined Vehicles and AI\u003c\/i\u003e will enable automakers, transportation providers, and transportation planners to reimagine the mobility customer experience, and presents a framework for implementing it.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eSoftware-Defined Vehicles will center the customer experience around the customer, not the vehicle. Combining AI with vehicles' big data generation, configurability, and updatability provides automakers with recurring customer-monetization opportunities. It impacts how automakers design, make, sell, and service vehicles; how transportation\u003cbr\u003eand logistics providers maximize their vehicles' utilization and improve the return on their investment; and how customers (both consumers and businesses) interact with the vehicle, the automaker, and numerous service providers. To succeed in making this shift, organizations will need to undertake important transformations. \u003ci\u003eThe Flagship Experience\u003c\/i\u003e analyzes the approaches already taken and outlines additional ones that will be necessary.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Amplify Publishing\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/04\/2024\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9798891380615\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 240\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.90lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.58h x 5.51w x 0.87d\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eReview Citations: \u003c\/strong\u003e\u003ci\u003eKirkus Reviews\u003c\/i\u003e 01\/01\/0001\u003cbr\u003e\u003ci\u003eForeword\u003c\/i\u003e 05\/09\/2024\u003cbr\u003e","brand":"Evangelos Simoudis","offers":[{"title":"Default Title","offer_id":44337811751093,"sku":"9798891380615","price":23.8,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/files\/img_c38842a0-db12-4632-a518-dd26916a6311.jpg?v=1719329292","url":"https:\/\/pastforward.org\/products\/the-flagship-experience-how-ai-and-software-defined-vehicles-will-revolutionize-the-automotive-customer-experience-9798891380615","provider":"Past Forward","version":"1.0","type":"link"}