{"product_id":"the-fine-art-of-the-big-talk-how-to-win-clients-deliver-great-presentations-and-solve-conflicts-at-work-9781401302344","title":"The Fine Art of the Big Talk: How to Win Clients, Deliver Great Presentations, and Solve Conflicts at Work","description":"We all know what it's like to put off an important conversation at work -- whether asking for a raise or promotion, or telling an employee that there's a problem with his or her performance. Now Debra Fine, conversation and communication guru, shows us how to come out on top of those dreaded office chats -- and how to achieve what we want in each situation. Debra includes specific advice on exactly what to say, when to say it, and what body language to use to achieve the desired results. Learn how to:  \u003cul\u003e \u003cli\u003eBecome skilled at the art of quiet negotiation\u003c\/li\u003e \u003cli\u003eDetermine your \"sales\" message\u003c\/li\u003e \u003cli\u003eKeep meetings on track and stick to an agenda\u003c\/li\u003e \u003cli\u003eAnalyze what your body language conveys (often it's \u003cem\u003enot\u003c\/em\u003e what you think )\u003c\/li\u003e \u003cli\u003eOvercome public-speaking fears\u003c\/li\u003e \u003cli\u003eOffer feedback to employees and bosses alike in a constructive, productive way\u003c\/li\u003e \u003cli\u003eReduce conflict in the office and with customers and clients\u003c\/li\u003e \u003cli\u003eFire someone or deny someone an expected promotion\u003c\/li\u003e \u003cli\u003eInform that longtime supplier that his products haven't met with quality standards lately, and tell that major customer that her shipment is going to be late\u003c\/li\u003e \u003cli\u003eMaster e-mail and voice messaging etiquette, and make a positive impression every time\u003c\/li\u003e \u003cli\u003eAnd much more.\u003c\/li\u003e\n\u003c\/ul\u003e \u003cem\u003eThe Fine Art of the Big Talk\u003c\/em\u003e is the perfect book for CEOs, managers, and principals, as well as staff and administration, who want to gain techniques that result in improved work environments, increased revenues, and positive interactions in the workplace.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Hachette Books\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/01\/2008\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781401302344\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 239\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.00lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.60h x 5.70w x 0.90d\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eReview Citations: \u003c\/strong\u003e\u003ci\u003ePublishers Weekly\u003c\/i\u003e 11\/05\/2007 pg. 57\u003cbr\u003e","brand":"Debra Fine","offers":[{"title":"Default Title","offer_id":36649544646812,"sku":"9781401302344","price":21.25,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_5208cb1e-d9b3-476c-9a9e-e96d2479e50a.jpg?v=1603873123","url":"https:\/\/pastforward.org\/products\/the-fine-art-of-the-big-talk-how-to-win-clients-deliver-great-presentations-and-solve-conflicts-at-work-9781401302344","provider":"Past Forward","version":"1.0","type":"link"}