{"product_id":"the-customer-success-economy-why-every-aspect-of-your-business-model-needs-a-paradigm-shift-9781119572763","title":"The Customer Success Economy: Why Every Aspect of Your Business Model Needs a Paradigm Shift","description":"\u003cp\u003eIf leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eThe Customer Success Economy\u003c\/i\u003e offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eShows leaders how their digital implementations will make them more Amazon-like\u003c\/li\u003e \u003cli\u003eHelps you deliver recurring revenue\u003c\/li\u003e \u003cli\u003eShows you how to embrace customer retention\u003c\/li\u003e \u003cli\u003eDemonstrates the importance of \"churning\" less\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eGet that competitive advantage in the most relevant and important arena today--making and cultivating happy customers.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Wiley\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/19\/2020\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781119572763\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 384\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.25lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.10h x 6.40w x 1.50d","brand":"Nick Mehta, Allison Pickens","offers":[{"title":"Default Title","offer_id":36648266694812,"sku":"9781119572763","price":23.8,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_92921425-3d67-447b-aa89-5175d7223343.jpg?v=1603869597","url":"https:\/\/pastforward.org\/products\/the-customer-success-economy-why-every-aspect-of-your-business-model-needs-a-paradigm-shift-9781119572763","provider":"Past Forward","version":"1.0","type":"link"}