{"product_id":"the-customer-is-always-wrong-the-retail-chronicles-9781933368900","title":"The Customer Is Always Wrong: The Retail Chronicles","description":"From mom-and-pop general stores to big-box, strip-mall chains, it is impossible to consider the American experience without thinking about the buying-and-selling retail culture: the sales and the stockrooms, the shift managers, and the clock punchers. \u003ci\u003eThe Customer Is Always Wrong\u003c\/i\u003e is a tragicomic and all-too revealing collection of essays by writers who have done their time behind the counter and lived to tell their tales. Jim DeRogatis, author of \u003ci\u003eLet It Blurt\u003c\/i\u003e, for example, describes hanging out with Al himself at Al Rocky's Music Store, while Colson Whitehead explains how three summers at a Long Island ice cream store gave him a lifelong aversion to all things dessert-like. This book not only shines a light on the absurdities of retail culture but finds the delight in it as well.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Soft Skull\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/01\/2008\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781933368900\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 184\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.35lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.48h x 6.36w x 0.54d\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eReview Citations: \u003c\/strong\u003e\u003ci\u003ePublishers Weekly\u003c\/i\u003e 07\/07\/2008 pg. 52\u003cbr\u003e","brand":"Jeff Martin","offers":[{"title":"Default Title","offer_id":52197303812277,"sku":"9781933368900","price":13.56,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/files\/img_e016d233-9e44-4084-a1e9-6ad6bf136bed.jpg?v=1769623084","url":"https:\/\/pastforward.org\/products\/the-customer-is-always-wrong-the-retail-chronicles-9781933368900","provider":"Past Forward","version":"1.0","type":"link"}