{"product_id":"the-compassionate-geek-how-engineers-it-pros-and-other-tech-specialists-can-master-human-relations-skills-to-deliver-outstanding-customer-s-9780983660736","title":"The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer S","description":"\u003cp\u003eA real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users.\u003c\/p\u003e\u003cp\u003eNow in its third edition, \u003ci\u003e\u003cb\u003eThe Compassionate Geek\u003c\/b\u003e\u003c\/i\u003e is the definitive guide for delivering amazing customer service to customers and end-users. Filled with practical tips, best practices and real-world techniques, \u003ci\u003e\u003cb\u003eThe Compassionate Geek\u003c\/b\u003e\u003c\/i\u003e is a quick read with equally fast results. Each chapter contains a reflection and discussion section to help improve customer service skills. Inside are lots of personal stories and examples of mistakes made and lessons learned in addition to an entire chapter on overcoming personal and professional obstacles. All of the information is presented in a straightforward style that can be understood and used right away. There's nothing foo-foo, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end-users.\u003c\/p\u003e\u003cp\u003eHere's what you'll find: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eThe four intrinsic qualities of great customer service providers\u003c\/li\u003e\n\u003cli\u003eCustomer service tips on how to say no without alienating your customer or end user\u003c\/li\u003e\n\u003cli\u003eBest practices for communicating with email, including examples\u003c\/li\u003e\n\u003cli\u003eBest practices for communicating using chat and texting\u003c\/li\u003e\n\u003cli\u003eTen tips for being a good listener\u003c\/li\u003e\n\u003cli\u003eTwo practical ways to keep your emotions in check using emotional intelligence (eq) techniques\u003c\/li\u003e\n\u003cli\u003eA six-step flow chart for handling customer and end user calls\u003c\/li\u003e\n\u003cli\u003eCustomer service skills to use when the customer or end user is wrong\u003c\/li\u003e\n\u003cli\u003eHow to work with the different generations in the workplace\u003c\/li\u003e\n\u003cli\u003eMotivational stories of human triumph with reflection and discussion questions\u003c\/li\u003e\n\u003cli\u003eTechniques for overcoming personal and professional obstacles\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eAll of the information is presented in a straightforward style that you can understand and use right away. There's nothing \"foo-foo\", just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end users.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Crawley International, Inc.\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/15\/2013\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780983660736\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 224\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.67lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.47d","brand":"Don R. Crawley","offers":[{"title":"Default Title","offer_id":43897193726133,"sku":"9780983660736","price":25.5,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/files\/img_ae09a7b5-5fb5-46b8-ba7f-e98c0e904d60.jpg?v=1712633461","url":"https:\/\/pastforward.org\/products\/the-compassionate-geek-how-engineers-it-pros-and-other-tech-specialists-can-master-human-relations-skills-to-deliver-outstanding-customer-s-9780983660736","provider":"Past Forward","version":"1.0","type":"link"}