{"product_id":"the-business-of-trust-how-experiences-build-trust-and-drive-business-impact-9781636766331","title":"The Business of Trust: How Experiences Build Trust and Drive Business Impact","description":"\u003cp\u003eWe have a trust problem.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eDue to the rapid proliferation of data and technology across society, a disconnect has formed between employees and customers; the organizations they service and those that service them. This is causing an erosion of trust. Given that trust is the single most important asset of any organization, that's a problem.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eHowever, there is good news on the horizon. Pioneering business leaders and organizations have begun leading a charge to restore trust. \u003cem\u003eThe Business of Trust\u003c\/em\u003e explores how thought leaders are rebuilding trust and uncovers insights you can apply across employee and customer experiences.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eIn this book you'll discover: \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eThe economics of trust and how it translates to the bottom line\u003c\/li\u003e\n\u003cli\u003eWhy employees are your most important customers\u003c\/li\u003e\n\u003cli\u003eThe three trust drivers that will have the most impact\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eThis book is for working professionals looking to better understand how trust shapes their organization. Building trust is a journey with no end. It will be built; it will be lost, and it will need to be built again. This book is just the beginning, your trust-building journey starts now.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e New Degree Press\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/09\/2020\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781636766331\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 282\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.72lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.51w x 0.59d","brand":"Stein Broeder","offers":[{"title":"Default Title","offer_id":38294086222005,"sku":"9781636766331","price":16.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_fab1a835-bc0f-4891-846d-11c0a207ecaf.jpg?v=1611065592","url":"https:\/\/pastforward.org\/products\/the-business-of-trust-how-experiences-build-trust-and-drive-business-impact-9781636766331","provider":"Past Forward","version":"1.0","type":"link"}