{"product_id":"telephone-and-helpdesk-skills-a-guide-to-professional-english-9781493906376","title":"Telephone and Helpdesk Skills: A Guide to Professional English","description":"\u003cp\u003ePreparing for Calls.- Making a Call.- Leaving a Message with the Switchboard Operator.- Voicemail and Answering Machines.- Receiving Calls.- Finding Out About Another Company, Giving Information About Your Company.- Chasing.- Dealing with Difficult Callers and Unhelpful Staff.- Improving Your Telephone Manner.- Working on a Helpdesk: Key Issues.- Helpdesk: Dealing with Customers.- Calling a Helpdesk.- What to Do and Say if You Don't Understand.- Using the Web and TV to Improve Your Listening Skills.- Pronunciation: Word and Sentence Stress.- Example Telephone Dialogs.- Useful Phrases.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Springer\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/20\/2014\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781493906376\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 178\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.62lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.42d","brand":"Adrian Wallwork","offers":[{"title":"Default Title","offer_id":42737803985077,"sku":"9781493906376","price":23.79,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_3fe62091-b106-4965-a58d-ce3fecb980e3.jpg?v=1676385454","url":"https:\/\/pastforward.org\/products\/telephone-and-helpdesk-skills-a-guide-to-professional-english-9781493906376","provider":"Past Forward","version":"1.0","type":"link"}