{"product_id":"talop-client-relationship-management-9780992057107","title":"Talop Client Relationship Management","description":"Client relationship management (CRM) results in great service to the client, but it is so much more than service with a smile. Recognizing that CRM needs to be embedded throughout all levels of an organization, Bill Howatt and Tyler Hayden, an international expert in developing teams and customer service, created an easy-to-use and relevant model (the H\u0026amp;H CRM Model). This model focuses on the two pillars of CRM: relationship building and client service. Neither can independently ensure client satisfaction. Together, they offer a sustainable means of providing CRM excellence. After reading this book you will understand the roles of clients, companies, and caretakers in relationship building ABCs (attitudes, behaviours, and consequences) of client service.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Way with Words\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/24\/2013\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780992057107\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 76\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.26lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.16d","brand":"William a. Howatt,Tyler Hayden,Constance Robinson","offers":[{"title":"Default Title","offer_id":52360395849909,"sku":"9780992057107","price":12.71,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/files\/img_17913a3d-daf0-49b5-a165-13e5e860f965.jpg?v=1773720733","url":"https:\/\/pastforward.org\/products\/talop-client-relationship-management-9780992057107","provider":"Past Forward","version":"1.0","type":"link"}