{"product_id":"stellar-customer-service-how-to-keep-them-coming-back-for-more-9781722507305","title":"Stellar Customer Service: How to Keep Them Coming Back for More","description":"\u003cb\u003eWho is the most important employee in a company? The CEO? The CFO? No. The most important employee is the customer service representative.\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eCustomer service reps are the face of your company. They are the people that the public sees and deals with. Their attitude and behavior will dictate whether customers come back a second (or third) time.\u003cbr\u003e\u003cli\u003e How to understand customers\u003c\/li\u003e\u003cli\u003e How to lead and empower a customer service team\u003c\/li\u003e\u003cli\u003e How to give customers what they want\u003c\/li\u003e\u003cli\u003e The path to extraordinary service\u003c\/li\u003e\u003cli\u003e The power of active listening\u003c\/li\u003e\u003cli\u003e How to deal with difficult customers\u003c\/li\u003e\u003cli\u003e How to keep your own emotions at bay with obnoxious people\u003c\/li\u003e\u003cli\u003e The role of compromise in customer relations\u003c\/li\u003e\u003cli\u003e Tips for sticky situations\u003c\/li\u003e\u003cli\u003e Follow-up to ensure repeat business\u003c\/li\u003e\u003cli\u003e And much, much more! \u003cp\u003e\u003c\/p\u003eIn an ever-evolving technological era, the role of employees in a business-and how they handle the people who buy your product or service--ironically becomes far more important than ever before. As it becomes easier to lose sight of the people factor, the more you need to focus on it. \u003cp\u003e\u003c\/p\u003eMore than 3 million organizations and 13 million individuals--from startups to the Fortune 500--choose Pryor Learning because it provides more for their training dollars than anyone else. Pryor Learning is the wise choice for igniting, upgrading, and upskilling professionals of all levels. \u003cp\u003e\u003c\/p\u003e\n\u003ci\u003eStellar Customer Service\u003c\/i\u003e gives you access to the wisdom and expertise of Pryor Learning in enhancing customer service at all levels and all industries. Anyone whose job has a public interface--and anyone who manages personnel who do--will find this book a concise, enjoyable, and indispensable guide.\u003cbr\u003e\n\u003c\/li\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e G\u0026amp;D Media\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 08\/05\/2025\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781722507305\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 164\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.50lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.50d","brand":"Pryor Learning","offers":[{"title":"Default Title","offer_id":51280680190133,"sku":"9781722507305","price":16.96,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/files\/img_15045691-71b2-4153-bfa8-cf7c462d5596.jpg?v=1751468396","url":"https:\/\/pastforward.org\/products\/stellar-customer-service-how-to-keep-them-coming-back-for-more-9781722507305","provider":"Past Forward","version":"1.0","type":"link"}