{"product_id":"soul-at-scale-maintaining-the-human-edge-in-an-automated-world-9781966372523","title":"Soul at Scale: Maintaining the Human Edge in an Automated World","description":"\u003cp\u003e\u003cstrong\u003eAI made everyone fast.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAI made everyone cheap.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAI made everyone the same.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eThat is your opening.\u003c\/p\u003e\u003cp\u003eWhile your competitors race to automate every customer touchpoint, their customers are quietly disappearing. Not angry. Indifferent. And indifferent customers don't complain.\u003c\/p\u003e\u003cp\u003eThey simply stop choosing you.\u003c\/p\u003e\u003cp\u003eSoul at Scale shows you how to win the only race that still matters.\u003c\/p\u003e\u003cp\u003eFor more than two decades, Noah Fleming has helped mid-market companies uncover the revenue already hiding inside their businesses-trapped behind neglected relationships, forgotten customers, and untapped opportunities.\u003c\/p\u003e\u003cp\u003eInside, you'll learn how to: \u003c\/p\u003e\u003cp\u003e- Find the 15-25% of revenue quietly leaking from your business\u003c\/p\u003e\u003cp\u003e- Decide exactly what to automate-and exactly what should always stay human\u003c\/p\u003e\u003cp\u003e- Build the Customer Trust Engine(TM), the five-stage system that turns retention into expansion, and expansion into referrals\u003c\/p\u003e\u003cp\u003e- Unlock 30-45% revenue growth without adding a single customer\u003c\/p\u003e\u003cp\u003eYour competitors are racing toward fast, cheap, and forgettable.\u003c\/p\u003e\u003cp\u003eYou can build the company customers never want to replace.\u003c\/p\u003e\u003cp\u003eSpeed gets copied.\u003c\/p\u003e\u003cp\u003e Trust compounds.\u003c\/p\u003e\u003cp\u003e The field is open.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Author.Inc\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/10\/2026\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781966372523\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 174\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.46lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.40d","brand":"Noah Fleming","offers":[{"title":"Default Title","offer_id":53405806461109,"sku":"9781966372523","price":16.14,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/files\/9781966372523.jpg?v=1790791550","url":"https:\/\/pastforward.org\/products\/soul-at-scale-maintaining-the-human-edge-in-an-automated-world-9781966372523","provider":"Past Forward","version":"1.0","type":"link"}