{"product_id":"satisfaction-guaranteed-how-zingermans-built-a-corner-deli-into-a-global-food-community-9781982164614","title":"Satisfaction Guaranteed: How Zingerman's Built a Corner Deli Into a Global Food Community","description":"\u003cb\u003eFrom an accomplished national journalist, a lively look at the inception, growth, future, and unique management style of Zingerman's--a beloved, $70 million-dollar Michigan-based specialty food store with global reach.\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eCertain businesses are legendary, exerting immense influence in their field. Zingerman's in Ann Arbor, Michigan, is one of those places. Over the years the flagship deli has expanded into a community of more than a dozen businesses, including a wildly successful mail order operation, restaurants, bakery, coffee roastery, creamery, candy maker, and events space--transforming Ann Arbor into a destination for food lovers. \u003cp\u003e\u003c\/p\u003eFounded in 1982 by Paul Saginaw and Ari Weinzweig, Zingerman's philosophy of good food, excellent service, and sound finances has turned it into a company whose reach spans all corners of the gourmet food world.​ Famous for its generous deli sandwiches, fresh bread, and flavorful coffee--all locally produced--Zingerman's is also widely celebrated for its superb customer service and employee equity. The culture is one of respect and innovation, while maintaining very high standards. Every employee has access to the financial records, everyone has a voice, and everyone is heard. It has legions of enthusiastic customers, fans across the food world, and business principles and a work ethic that have been admired, analyzed, and copied. All that is revealed here, in Micheline Maynard's \u003ci\u003eSatisfaction Guaranteed\u003c\/i\u003e. \u003cp\u003e\u003c\/p\u003eReaders will discover how by 2019, Zingerman's employed hundreds of employees and achieved close to $70 million in annual sales. When the pandemic struck, Zingerman's growth momentarily screeched to a halt--but it survived by reinventing itself, while still serving its beloved food and selling its wide array of groceries. Now, as Zingerman's approaches its 40th anniversary, it is on track for stronger results than ever. A recipe for success in business and in life, \u003ci\u003eSatisfaction Guaranteed\u003c\/i\u003e provides a roadmap for manifesting joy and purpose in business.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Scribner Book Company\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/22\/2022\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781982164614\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 256\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.67d\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eReview Citations: \u003c\/strong\u003e\u003ci\u003ePublishers Weekly\u003c\/i\u003e 11\/08\/2021\u003cbr\u003e\u003ci\u003eBooklist\u003c\/i\u003e 01\/01\/2022 pg. 22\u003cbr\u003e\u003ci\u003eKirkus Reviews\u003c\/i\u003e 02\/01\/2022\u003cbr\u003e","brand":"Micheline Maynard","offers":[{"title":"Default Title","offer_id":41574451249333,"sku":"9781982164614","price":24.65,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_be588d03-45a9-4597-ae81-6080089a495a.jpg?v=1643694353","url":"https:\/\/pastforward.org\/products\/satisfaction-guaranteed-how-zingermans-built-a-corner-deli-into-a-global-food-community-9781982164614","provider":"Past Forward","version":"1.0","type":"link"}