{"product_id":"remarkable-retail-how-to-win-and-keep-customers-in-the-age-of-disruption-9781928055921","title":"Remarkable Retail: How to Win and Keep Customers in the Age of Disruption","description":"\u003cp\u003e\u003cstrong\u003ePhysical retail isn't dead--but boring retail is! \u003cem\u003eRemarkable Retail\u003c\/em\u003e equips the savvy retailer with eight essential strategies to thrive in an increasingly volatile and uncertain future.\u003c\/strong\u003e\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eDigital technology has profoundly altered the competitive landscape for retailers. In \u003cem\u003eRemarkable Retail\u003c\/em\u003e, industry thought leader Steve Dennis argues that in a world of nearly infinite choice, where the lines between digital and physical are increasingly blurred, even being very good is no longer good enough. To win and keep customers today, retailers must be nothing short of remarkable.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eIn most retail categories, digital channels are often central to the consumer's journey, but that doesn't mean people aren't also shopping in stores; they're just using them differently, often browsing in one channel and buying in the other. The notion of a physical store channel and an ecommerce channel is increasingly a distinction without a difference; the customer \u003cem\u003eis\u003c\/em\u003e the channel. The future belongs to those who embrace the blur of digital and physical that represents modern retail today and work to deliver an experience that is more harmonized and more memorable, regardless of how consumers decide to shop.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003ePacked with illuminating case studies from some of modern retail's biggest success stories--and leveraging Dennis's more than thirty years as a senior executive and strategic consultant to dozens of brands--\u003cem\u003eRemarkable Retail\u003c\/em\u003e lays out the case for going beyond a slightly better version of mediocre and forging a path to being truly remarkable. To help retailers on this transformation journey, Dennis presents eight essential strategies for visionary leaders who are prepared to reimagine their way of doing business. A remarkable retailer is \u003cem\u003edigitally enabled, human-centered, harmonized, mobile, personal, connected, memorable\u003c\/em\u003e, and \u003cem\u003eradical\u003c\/em\u003e.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eIn an age where consumers have short attention spans, myriad options, and a digitally integrated relationship with every brand, \u003cem\u003eRemarkable Retail\u003c\/em\u003e is your indispensable guide to creating a powerful retail experience that keeps your customers coming back for more.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Lifetree\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/13\/2021\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781928055921\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 296\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.30lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.10h x 6.40w x 1.00d","brand":"Steve Dennis","offers":[{"title":"Default Title","offer_id":44087328800949,"sku":"9781928055921","price":22.09,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/files\/img_0092fba7-b39c-4f43-9f15-509598c870e6.jpg?v=1714457594","url":"https:\/\/pastforward.org\/products\/remarkable-retail-how-to-win-and-keep-customers-in-the-age-of-disruption-9781928055921","provider":"Past Forward","version":"1.0","type":"link"}