{"product_id":"priceless-beyond-customer-care-to-customer-delight-9781491752449","title":"Priceless: Beyond Customer Care to Customer Delight","description":"\u003cp\u003eCora Tyler works at the Hotel Metronome in San Francisco, and she's always seeking to learn new things.\u003c\/p\u003e \u003cp\u003eA chance meeting on a train with an employee at a hotel in New York City, Ari, gives her the chance to share her business insights. Their lively discussion gets them both thinking about delivering excellent customer service.\u003c\/p\u003e \u003cp\u003eWhile Cora makes it point to focus on details such as remembering the names of guests, Ari admits that he usually can't even pronounce their names. Unlike Cora, the members of his team rarely try that hard to create what she calls \"customer delight.\"\u003c\/p\u003e \u003cp\u003eCora and Ari chat extensively, and they stay in touch after their lively discussion. By joining them on their journey, you'll learn how to: \u003c\/p\u003e \u003cp\u003eimprove time management skills;\u003c\/p\u003e \u003cp\u003ecommunicate better in person and in writing;\u003c\/p\u003e \u003cp\u003edeliver service that exceeds expectations;\u003c\/p\u003e \u003cp\u003ehandle and resolve customer complaints.\u003c\/p\u003e \u003cp\u003eYou'll also learn the Ten Commandments of Business and discover the importance of managing the most important thing of all - your attitude. When you do that, you'll be on your way to turning your customers into evangelists, and that alone is \u003ci\u003ePriceless\u003c\/i\u003e.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e iUniverse\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/04\/2014\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781491752449\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 120\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.64lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.44d","brand":"Charles Decker","offers":[{"title":"Default Title","offer_id":43291176665269,"sku":"9781491752449","price":19.51,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/files\/img_3f36ba71-69a1-42f8-98ec-9243decdc62f.jpg?v=1700541521","url":"https:\/\/pastforward.org\/products\/priceless-beyond-customer-care-to-customer-delight-9781491752449","provider":"Past Forward","version":"1.0","type":"link"}