{"product_id":"perfect-phrases-for-customer-service-hundreds-of-ready-to-use-phrases-for-handling-any-customer-service-situation-9780071745062","title":"Perfect Phrases for Customer Service: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation","description":"THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME \u003cp\u003eYou've heard it a million times: \"The customer is always right.\" But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. \u003c\/p\u003e\u003cp\u003e\u003ci\u003ePerfect Phrases for Customer Service\u003c\/i\u003e, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eDefusing bad situations before they get worse \u003c\/li\u003e\n\u003cli\u003eHandling complaints patiently and professionally \u003c\/li\u003e\n\u003cli\u003eSatisfying customers and increasing sales \u003c\/li\u003e\n\u003cli\u003eBuilding long-term relationships with important customers\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e McGraw-Hill Companies\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/01\/2010\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780071745062\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 256\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.55lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.99h x 5.05w x 0.62d","brand":"Robert Bacal","offers":[{"title":"Default Title","offer_id":42924817547445,"sku":"9780071745062","price":16.15,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_d9b63320-d6b2-4eab-a89d-1a678656535e.jpg?v=1687838930","url":"https:\/\/pastforward.org\/products\/perfect-phrases-for-customer-service-hundreds-of-ready-to-use-phrases-for-handling-any-customer-service-situation-9780071745062","provider":"Past Forward","version":"1.0","type":"link"}