{"product_id":"obtaining-value-from-big-data-for-service-delivery-9781631572227","title":"Obtaining Value from Big Data for Service Delivery","description":"Big data is an emerging phenomenon that has enormous implications and impacts upon business strategy, profitability, and process improvements. All service systems generate big data these days, especially human-centered service systems. It has been characterized as the collection, analysis and use of data characterized by the five Vs: volume, velocity, variety, veracity, and value (of data). This booklet will help middle, senior, and executive managers to understand what big data is; how to recognize, collect, process, and analyze it; how to store and manage it; how to obtain useful information from it; and how to assess its contribution to operational, tactical, and strategic decision-making in service-oriented organizations.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Business Expert Press\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/21\/2015\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781631572227\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 188\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.61lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.43d","brand":"Stephen H. Kaisler, Frank Armour, J. Alberto Espinosa","offers":[{"title":"Default Title","offer_id":43150361919669,"sku":"9781631572227","price":18.69,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/files\/img_931125f0-5104-404a-9ffc-42be356817df.jpg?v=1696346797","url":"https:\/\/pastforward.org\/products\/obtaining-value-from-big-data-for-service-delivery-9781631572227","provider":"Past Forward","version":"1.0","type":"link"}