{"product_id":"microsoft-dynamics-crm-4-for-dummies-9780470343258","title":"Microsoft Dynamics Crm 4 for Dummies","description":"Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you're already aware of all it can do for you. But with so many options and so much to think about, how do you get a CRM system in place with a minimum of hassle? Well, \u003ci\u003eMicrosoft Dynamics CRM 4 For Dummies\u003c\/i\u003e is a great place to start  \u003cp\u003eWritten by veteran CRM experts Joel Scott and David Lee, this friendly guide will have you understanding and using Microsoft's CRM solution in a jiffy. Whether you're considering a CRM system for the first time or you've decided to switch from another system to Microsoft Dynamics CRM, this book will make it easy to: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eMaintain and manage all your customer information\u003c\/li\u003e \u003cli\u003ePersonalize Microsoft CRM to work for your business\u003c\/li\u003e \u003cli\u003eSet up CRM to support sales, marketing, and customer service\u003c\/li\u003e \u003cli\u003eUse the Outlook client\u003c\/li\u003e \u003cli\u003eManage territories and business units\u003c\/li\u003e \u003cli\u003eCreate and manage activities\u003c\/li\u003e \u003cli\u003eGenerate quotes and invoices\u003c\/li\u003e \u003cli\u003eImplement and manage a marketing campaign\u003c\/li\u003e \u003cli\u003eWork with contracts, and much more\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003ci\u003eMicrosoft Dynamics CRM 4 For Dummies\u003c\/i\u003e is packed with information on the latest version, It will help you get a unified view of your customer information and interactions through integrated sales, marketing, and customer service features. And that, as every business owner knows, is important to improving your bottom line \u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e For Dummies\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/01\/2008\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780470343258\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 432\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.43lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.22h x 7.42w x 0.94d","brand":"Joel Scott, David Lee, Scott Weiss","offers":[{"title":"Default Title","offer_id":41464830165173,"sku":"9780470343258","price":22.94,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_a78c5c91-c85f-47fa-9d49-df78c09e15d0.jpg?v=1640196469","url":"https:\/\/pastforward.org\/products\/microsoft-dynamics-crm-4-for-dummies-9780470343258","provider":"Past Forward","version":"1.0","type":"link"}