{"product_id":"mgmt-lessons-mayo-clinic-pb-9781260011838","title":"Mgmt Lessons Mayo Clinic PB","description":"\u003cp\u003e\u003cstrong\u003eThe leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eMayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic's success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman: \u003c\/p\u003e\u003cp\u003e- Demonstrate how a great service brand evolves from the core values that nourish and protect it\u003cbr\u003e- Extrapolate instructive business lessons that apply outside healthcare\u003cbr\u003e- Illustrate the benefits of pooling talent and encouraging teamwork\u003cbr\u003e- Present a proven prescription for creating sustainable service excellence\u003c\/p\u003e\u003cp\u003eLearn how to apply the Clinic's winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service. \u003cbr\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e McGraw-Hill\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/02\/2017\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781260011838\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 304\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.80lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.90h x 5.90w x 0.90d","brand":"Berry","offers":[{"title":"Default Title","offer_id":42159509602485,"sku":"9781260011838","price":23.8,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_2c522842-4322-426b-9348-680c2b8fb903.jpg?v=1653968940","url":"https:\/\/pastforward.org\/products\/mgmt-lessons-mayo-clinic-pb-9781260011838","provider":"Past Forward","version":"1.0","type":"link"}