{"product_id":"looking-after-hospitality-9781037126307","title":"Looking After Hospitality","description":"\u003cp\u003eHospitality is not a department. It is a decision about how you treat people-made again and again in thirty-second moments that determine whether a guest feels truly looked after or quietly disappointed.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eDrawing on more than fifty years leading hotels and cruise operations around the world, Bruno Pellizzari invites readers behind the scenes of a demanding, deeply human industry where systems matter, but people decide everything. From training academies in Manila and Indonesia to the high-pressure reality of cruise ships carrying thousands of guests, he reveals how trust, preparation, and courage at the front line transform ordinary service into lasting loyalty.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eThis is not leadership theory written from an office. It is a practical philosophy forged through real responsibility-where fear kills hospitality, empowerment creates ownership, and turning the hierarchy upside down becomes the only way to truly put the guest at the centre.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eWhether you are a general manager, department head, future leader, or simply someone who believes hospitality should still feel human, this book challenges how you think about control, cost, and culture-and makes one clear promise: when you invest in people first, the results will follow.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Austin Macauley\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/19\/2026\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781037126307\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 86\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.21lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.00h x 5.00w x 0.18d","brand":"Bruno Pellizzari","offers":[{"title":"Default Title","offer_id":52801383235765,"sku":"9781037126307","price":7.61,"currency_code":"USD","in_stock":true}],"url":"https:\/\/pastforward.org\/products\/looking-after-hospitality-9781037126307","provider":"Past Forward","version":"1.0","type":"link"}