{"product_id":"lets-talk-make-effective-feedback-your-superpower-9780593086629","title":"Let's Talk: Make Effective Feedback Your Superpower","description":"\u003cb\u003eA game-changing model for giving effective feedback to peers, employees, or even your boss--without offending or demotivating.\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eHow \u003ci\u003eare\u003c\/i\u003e you supposed to tell someone that they're not meeting expectations without crushing their spirit? Regular feedback, when delivered skillfully, can turn average performers into the hardest workers and stars into superstars. Yet many see it as an awkward chore: Recent studies have revealed 37% of managers dread giving feedback, and 65% of employees wish their managers gave more feedback. \u003cp\u003e\u003c\/p\u003eThis trail-blazing new model eliminates the guesswork. Dr. Therese Huston, the founding director of the Center for Excellence in Teaching and Learning at Seattle University, discovered that the key to being listened to is to listen. First, find out what kind of feedback an employee wants most: appreciation, coaching, or evaluation. If they crave one, they'll be more receptive once their need has been satisfied. Then Huston lays out counterintuitive strategies for delivering each type of feedback successfully, including: \u003cp\u003e\u003c\/p\u003e \u003cb\u003e-\u003c\/b\u003e Start by saying your good intentions out loud: it may feel unnecessary, but it makes all the difference.\u003cbr\u003e \u003cb\u003e-\u003c\/b\u003e Side with the person, not the problem: a bad habit or behavior probably is probably less entrenched than you think.\u003cbr\u003e \u003cb\u003e-\u003c\/b\u003e Give reports a chance to correct inaccurate feedback: they want an opportunity to talk more than they want you to be a good talker. \u003cp\u003e\u003c\/p\u003eThis handbook will make a once-stressful ordeal feel natural, and, by greasing the wheels of regular feedback conversations, help managers improve performance, trust, and mutual understanding.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Portfolio\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/26\/2021\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780593086629\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 304\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.80lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.60h x 5.70w x 1.10d","brand":"Therese Huston","offers":[{"title":"Default Title","offer_id":38026270933173,"sku":"9780593086629","price":24.65,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_166d51a9-358b-4630-9892-54d4d8d1f9a5.jpg?v=1609189963","url":"https:\/\/pastforward.org\/products\/lets-talk-make-effective-feedback-your-superpower-9780593086629","provider":"Past Forward","version":"1.0","type":"link"}