{"product_id":"lets-talk-about-it-turning-confrontation-into-collaboration-at-work-9781260473384","title":"Let's Talk about It: Turning Confrontation Into Collaboration at Work","description":"\u003cb\u003eFrom the bestselling author of \u003ci\u003eCarrots and Sticks Don't Work\u003c\/i\u003e--proven communication techniques for turning workplace confrontations into respectful, successful collaborations\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eIn the workplace, the most common approach to what we believe will be a difficult or emotionally charged conversation can be summed up in one word: avoidance. Most of us will do anything to skirt conflict, but not only does that fail to resolve important issues, it typically harms our relationships and undermines productivity. In \u003ci\u003eLet's Talk About It\u003c\/i\u003e, bestselling author and top consultant Dr. Paul Marciano presents a powerful collection of proven communication and relationship strategies that will transform your \u003ci\u003edifficult \u003c\/i\u003econversations into \u003ci\u003ehealthy\u003c\/i\u003e conversations. You'll learn how to: \u003cbr\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eIdentify and shed the cognitive biases that hinder you from viewing situations from other people's perspectives\u003c\/li\u003e\n\u003cli\u003eRecognize and address your own emotional triggers\u003c\/li\u003e\n\u003cli\u003eUse verbal and nonverbal communication to reduce conflict and foster collaboration\u003c\/li\u003e\n\u003cli\u003eDeal effectively with different personality types\u003c\/li\u003e\n\u003cli\u003eNavigate the course of a critical conversation from beginning to end\u003c\/li\u003e\n\u003cli\u003eBuild, restore, and maintain healthy relationships\u003c\/li\u003e\n\u003c\/ul\u003eFilled with ready-to-use sample scripts, real-world scenarios of common workplace disagreements, and proven psychological methods for diffusing conflicts effectively, \u003ci\u003eLet's Talk About It\u003c\/i\u003e delivers everything you need to deal with the most challenging people and situations--confidently, competently, and collaboratively. \u003cp\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e McGraw-Hill Education\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/27\/2021\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781260473384\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 240","brand":"Paul Marciano","offers":[{"title":"Default Title","offer_id":39956781203637,"sku":"9781260473384","price":25.5,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_e8182c9b-87e5-49dc-b2c7-875f6fe3e9e9.jpg?v=1620222391","url":"https:\/\/pastforward.org\/products\/lets-talk-about-it-turning-confrontation-into-collaboration-at-work-9781260473384","provider":"Past Forward","version":"1.0","type":"link"}