{"product_id":"let-me-speak-to-the-manager-9781532675690","title":"Let Me Speak to the Manager!","description":"Once your customer asks to speak to the manager, your business is on the line and your reputation is at risk. If you do not handle the situation sensitively, it's all downhill from there. Let Me Speak to the Manager! teaches how to keep customers from reaching the point of total frustration. Dr. Boland presents an in-depth explanation of how a manager's influence and leadership can change employee attitudes. The key to avoiding unpleasant events is to make sure they do not occur. Let Me Speak to the Manager! teaches how to work with salespeople, employees, and customers.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Resource Publications (CA)\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/14\/2020\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781532675690\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 96\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.31lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.20d","brand":"Daniel M. Boland","offers":[{"title":"Default Title","offer_id":52403412533429,"sku":"9781532675690","price":12.75,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/files\/img_9ff4f487-b0f2-4e8c-9bb2-7c54397ede43.jpg?v=1774969143","url":"https:\/\/pastforward.org\/products\/let-me-speak-to-the-manager-9781532675690","provider":"Past Forward","version":"1.0","type":"link"}