{"product_id":"leading-the-starbucks-way-5-principles-for-connecting-with-your-customers-your-products-and-your-people-9780071801256","title":"Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People","description":"Lead Your Business the Starbucks Way \u003cp\u003e\u003cb\u003eForeword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOne of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the company's exemplary leadership practices.\u003c\/p\u003e \u003cp\u003eJoseph Michelli, author of the \u003ci\u003eWall Street Journal, USA Today\u003c\/i\u003e, and \u003ci\u003eBusinessWeek\u003c\/i\u003e bestseller \u003ci\u003eThe Starbucks Experience\u003c\/i\u003e, explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit--one person, one cup, and one neighborhood at a time. Michelli offers a perspective on the leadership principles that drove the iconic coffee company's resurgence from serious setbacks during the economic downturn--one of the few true turnaround stories of this time. And the company continues to grow dramatically, entering new markets and channels with fresh products and technologies.\u003c\/p\u003e \u003cp\u003eIn \u003ci\u003eLeading the Starbucks Way\u003c\/i\u003e, Michelli establishes five actionable principles that fuel long-term global sustainability at Starbucks and that can be used in any company, in any industry: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eSavor and Elevate \u003c\/li\u003e\n\u003cli\u003eLove to Be Loved \u003c\/li\u003e\n\u003cli\u003eReach for Common Ground \u003c\/li\u003e\n\u003cli\u003eMobilize the Connection \u003c\/li\u003e\n\u003cli\u003eCherish and Challenge Your Legacy\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003e\u003ci\u003eLeading the Starbucks Way\u003c\/i\u003e is a penetrating look at the inner workings of one of today's most successful brands. The company gave Michelli one-on-one access to a variety of employees (called partners) to write this book--from baristas to senior leaders, including Howard Schultz, chairman, president, and chief executive officer.\u003c\/p\u003e \u003cp\u003eIn short, success is all about loving your product, loving your customers, and loving your employees. Sincerely. Without fail. Even in the face of business challenges.\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePraise for \u003ci\u003eLeading the Starbucks Way\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"Michelli shows us how a small Seattle-based chain of coffee shops became one of the most beloved brands on the planet. So grab a cup of coffee, put your feet up, and read this book!\"\u003cbr\u003e\u003cb\u003eKen Blanchard, coauthor of \u003ci\u003eThe One Minute Manager\u003c\/i\u003e(R) and \u003ci\u003eLeading at a Higher Level\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"Culture is everything! This fast-moving, fascinating book gives you countless practical ideas you can use immediately to create a company climate of inspiration and loyalty.\"\u003cbr\u003e\u003cb\u003eBrian Tracy, author of \u003ci\u003eFull Engagement\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"Michelli identifies the principles by which Howard Schultz and his team passionately perform in a culture that loves, respects, and rewards suppliers, employees, customers, shareholders, and the community.\"\u003cbr\u003e\u003cb\u003eRobert Spector, author of \u003ci\u003eThe Nordstrom Way\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"\u003ci\u003eLeading the Starbucks Way\u003c\/i\u003e provides the key success factors of a lifestyle brand that is globally scaled, locally relevant, and powered by the passion of the Starbucks culture.\"\u003cbr\u003e\u003cb\u003eJohn Timmerman, PhD, Senior Strategist of Customer Experience and Innovation, Gallup\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"Organizational consultant Michelli serves up a new helping of the recipe for business success he offered in \u003ci\u003eThe Starbucks Experience\u003c\/i\u003e.\"\u003cbr\u003e \u003cb\u003e\u003ci\u003eKirkus Reviews\u003c\/i\u003e\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e McGraw-Hill Companies\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/03\/2013\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780071801256\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 304\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.05lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.30h x 5.80w x 1.20d\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eReview Citations: \u003c\/strong\u003e\u003ci\u003eKirkus Reviews\u003c\/i\u003e 07\/15\/2013\u003cbr\u003e\u003ci\u003ePublishers Weekly\u003c\/i\u003e 07\/29\/2013\u003cbr\u003e\u003c\/p\u003e","brand":"Joseph Michelli","offers":[{"title":"Default Title","offer_id":42924817711285,"sku":"9780071801256","price":22.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_17ba8b8d-7c38-4c08-84af-5403aad93df3.jpg?v=1687838935","url":"https:\/\/pastforward.org\/products\/leading-the-starbucks-way-5-principles-for-connecting-with-your-customers-your-products-and-your-people-9780071801256","provider":"Past Forward","version":"1.0","type":"link"}