{"product_id":"leading-it-with-purpose-letters-on-using-itil-to-build-teams-trust-and-tech-that-works-9798349513602","title":"Leading IT with Purpose: Letters on Using ITIL to Build Teams, Trust, and Tech That Works","description":"\u003cp\u003e\u003cem\u003eLeading IT with Purpose\u003c\/em\u003e isn't another technical manual-it's a leadership guide disguised as a heartfelt conversation. Written as a series of personal letters, this book bridges ITIL principles with the real challenges leaders face every day in building alignment, earning trust, and delivering results that matter. With clarity, warmth, and lived experience, Tony Robinson takes readers through the mindset and momentum needed to lead digital transformation in any organization.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eEach letter delivers a practical insight-grounded in ITIL but applied far beyond it-followed by reflection questions and tools for action. Whether you're a CIO, IT manager, or team lead, this book will help you move from process-focused to people-first, from reactive to strategic, and from overwhelmed to aligned.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eMore than a playbook, this is a guide for leading with clarity, communicating with integrity, and building tech that works for the people who use it.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Harbor View Publishing\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/25\/2025\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9798349513602\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 102\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.32lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.21d","brand":"A. H. Robinson","offers":[{"title":"Default Title","offer_id":53458835439797,"sku":"9798349513602","price":13.59,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/files\/9798349513602.jpg?v=1791297313","url":"https:\/\/pastforward.org\/products\/leading-it-with-purpose-letters-on-using-itil-to-build-teams-trust-and-tech-that-works-9798349513602","provider":"Past Forward","version":"1.0","type":"link"}