{"product_id":"experience-is-everything-making-every-moment-count-in-the-age-of-customer-expectations-9781637634462","title":"Experience Is Everything: Making Every Moment Count in the Age of Customer Expectations","description":"\u003cb\u003eIn \u003ci\u003eExperience Is Everything\u003c\/i\u003e, award-winning CX strategist Jeannie Walters shows leaders at every level how to transform everyday interactions into human-centered experiences that inspire loyalty and create lasting impact.\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eIn today's hyper-connected world, delivering exceptional customer experience (CX) is no longer a nice-to-have--it's the key to growth, trust, and long-term loyalty. \u003cp\u003e\u003c\/p\u003eIn \u003ci\u003eExperience Is Everything\u003c\/i\u003e, award-winning CX strategist Jeannie Walters offers a transformative guide to reimagining customer experience as a mindset, strategy, and daily discipline. Whether you're a CEO, team leader, or front-line employee, this book equips you to become a true \"CX Change Agent\"--one who drives positive, measurable results by focusing on human-centered experiences. \u003cp\u003e\u003c\/p\u003eWith practical tools, inspiring stories, and proven frameworks, Walters introduces her three-part foundation for CX success: a customer-centric mindset, a defined strategy aligned with organizational goals, and the discipline to take consistent action. Learn how to craft and implement a Customer Experience Mission Statement, build cross-functional alignment, and use journey mapping to remove friction and delight your customers at every step. \u003cp\u003e\u003c\/p\u003eThis isn't theory--it's a roadmap to impact. \u003cp\u003e\u003c\/p\u003e\u003cb\u003eReaders will learn how to: \u003c\/b\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eDistinguish between customer service and customer experience--and lead both effectively\u003c\/li\u003e \u003cli\u003eCreate a clear CX Mission Statement to unify and empower teams\u003c\/li\u003e \u003cli\u003eUse customer journey mapping as a strategic, problem-solving tool\u003c\/li\u003e \u003cli\u003eAlign CX goals with business outcomes like revenue growth and efficiency\u003c\/li\u003e \u003cli\u003eBuild a culture where CX is everyone's responsibility\u003c\/li\u003e \u003cli\u003eTurn feedback, data, and everyday interactions into loyalty-building moments\u003c\/li\u003e \u003c\/ul\u003e \u003cbr\u003eIf you're ready to make every customer interaction count, \u003ci\u003eExperience Is Everything\u003c\/i\u003e will show you how.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Mission Driven Press\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/14\/2026\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781637634462\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 224\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.98lbs","brand":"Jeannie Walters","offers":[{"title":"Default Title","offer_id":52259643654325,"sku":"9781637634462","price":23.8,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/files\/img_e644ab11-de29-4731-a885-9e9583a68075.jpg?v=1771342618","url":"https:\/\/pastforward.org\/products\/experience-is-everything-making-every-moment-count-in-the-age-of-customer-expectations-9781637634462","provider":"Past Forward","version":"1.0","type":"link"}