{"product_id":"emotional-business-inspiring-human-connectedness-to-grow-earnings-and-the-economy-9781475926187","title":"Emotional Business: Inspiring Human Connectedness to Grow Earnings and the Economy","description":"\u003cp\u003eIf you've ever felt ignored as a customer, humiliated by a teammate, drained by workplace politics, or painfully isolated in a big company, then you've experienced the business effects of emotional disconnection.\u003c\/p\u003e \u003cp\u003eIn today's knowledge-driven and service centered economy, emotional excellence isn't idealism. It is a practical necessity for growth and retaining superior talent. The Industrial Revolution is over, and the Emotional Revolution has now begun.\u003c\/p\u003e \u003cp\u003eRecognizing that emotion is part of the fabric of human biology, the hundred billion neurons in every brain can be emotionally engaged to: \u003c\/p\u003e \u003cp\u003e- Evoke intense customer passion to boost sales\u003c\/p\u003e \u003cp\u003e- Eliminate the financial self-destruction of infighting\u003c\/p\u003e \u003cp\u003e- Excite employees to care for each other to ensure effectiveness\u003c\/p\u003e \u003cp\u003eWritten for anyone from the small business employee to the corporate CEO, this step-by step guidebook contains dozens of practical checklists and examples to immediately create connection with customers and colleagues. If you get the emotions right, you get the business right.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e iUniverse\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/26\/2012\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781475926187\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 230\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.15lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.10h x 6.20w x 1.10d","brand":"Ravi Rao Med","offers":[{"title":"Default Title","offer_id":42599671496885,"sku":"9781475926187","price":24.61,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_78d2034a-41f0-4943-8774-60e0e46b9f4c.jpg?v=1673999792","url":"https:\/\/pastforward.org\/products\/emotional-business-inspiring-human-connectedness-to-grow-earnings-and-the-economy-9781475926187","provider":"Past Forward","version":"1.0","type":"link"}