{"product_id":"difficult-conversations-craft-a-clear-message-manage-emotions-focus-on-a-solution-9781633690783","title":"Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus on a Solution","description":"\u003cp\u003eYou have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. \u003cb\u003e\u003ci\u003eDifficult Conversations\u003c\/i\u003e\u003c\/b\u003e walks you through: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eUncovering the root cause of friction\u003c\/li\u003e\n\u003cli\u003eMaintaining a positive mind-set\u003c\/li\u003e\n\u003cli\u003eUntangling the problem together\u003c\/li\u003e\n\u003cli\u003eAgreeing on a way forward\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eDon't have much time? Get up to speed fast on the most essential business skills with \u003cb\u003eHBR's 20-Minute Manager\u003c\/b\u003e series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Harvard Business Review Press\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/16\/2016\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781633690783\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 128\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.25lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 6.90h x 5.00w x 0.40d","brand":"Harvard Business Review","offers":[{"title":"Default Title","offer_id":36663595401372,"sku":"9781633690783","price":11.01,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_41e1f75f-56e1-478c-afb5-9728c81bef0e.jpg?v=1603904663","url":"https:\/\/pastforward.org\/products\/difficult-conversations-craft-a-clear-message-manage-emotions-focus-on-a-solution-9781633690783","provider":"Past Forward","version":"1.0","type":"link"}