{"product_id":"designing-delivery-rethinking-it-in-the-digital-service-economy-9781491949887","title":"Designing Delivery: Rethinking It in the Digital Service Economy","description":"\u003cp\u003eNow that we're moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making--and keeping--promises to customers.\u003c\/p\u003e\u003cp\u003eTo help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You'll learn how make IT a full partner in the ongoing conversations you have with your customers.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eTake a unique customer-centered approach to the entire service delivery lifecycle\u003c\/li\u003e\n\u003cli\u003eApply this perspective across development, operations, QA, design, project management, and marketing\u003c\/li\u003e\n\u003cli\u003eImplement a specific quality assurance methodology that unifies those disciplines\u003c\/li\u003e\n\u003cli\u003eUse the methodology to achieve true resilience, not just stability\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e O'Reilly Media\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/25\/2015\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781491949887\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 232\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.70lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.90h x 6.00w x 0.50d","brand":"Jeff Sussna","offers":[{"title":"Default Title","offer_id":36653570195612,"sku":"9781491949887","price":38.24,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_368e7367-4c67-4310-9fb5-3f8d5b0f7f52.jpg?v=1603881943","url":"https:\/\/pastforward.org\/products\/designing-delivery-rethinking-it-in-the-digital-service-economy-9781491949887","provider":"Past Forward","version":"1.0","type":"link"}