{"product_id":"dealing-with-difficult-customers-how-to-turn-demanding-dissatisfied-and-disagreeable-clients-into-your-best-customers-9781632651174","title":"Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers","description":"Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem. \u003cp\u003e\u003c\/p\u003e\u003ci\u003eDealing with Difficult Customers\u003c\/i\u003e will show you: \u003cbr\u003e\u003cli\u003eHow to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.\u003cbr\u003e\n\u003c\/li\u003e\u003cli\u003eHow Hungry Hippos and Problem Children are sapping your employees time and energy and what to do about them.\u003cbr\u003e\n\u003c\/li\u003e\u003cli\u003eThe behaviors that turn great customers into dissatisfied critics and how to change them.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Career Press\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/20\/2017\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781632651174\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 240\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.50lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.25h x 5.31w x 0.56d\u003c\/li\u003e","brand":"Noah Fleming, Shawn Veltman","offers":[{"title":"Default Title","offer_id":43040294994101,"sku":"9781632651174","price":13.59,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/files\/img_1b456fe8-1265-4ddc-928b-4550174636c7.jpg?v=1689088889","url":"https:\/\/pastforward.org\/products\/dealing-with-difficult-customers-how-to-turn-demanding-dissatisfied-and-disagreeable-clients-into-your-best-customers-9781632651174","provider":"Past Forward","version":"1.0","type":"link"}